Pulsemind
Solutions overview

— Our services

Three AI solutions,
carefully defined

Each service is designed around a specific problem type. We'll help you identify which one fits your situation — and what to expect from the engagement.

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— How we work

Our methodology

Every Pulsemind engagement follows a consistent structure, regardless of which service you've chosen. We begin with discovery, move through design and development with regular check-ins, and close with a documented handover. There are no surprises and no phase that exists only to extend the contract.

01

Discovery

Data review and goal clarification

02

Design

Scoped proposal and approach

03

Delivery

Build, test, and calibrate

04

Handover

Training, docs, and knowledge transfer

Sentiment Analysis Platform

— Service 01

Sentiment Analysis Platform

We build sentiment analysis tools that process text from surveys, reviews, social media, and internal channels to surface emotional patterns and trends. The platform provides visual dashboards and regular summary reports so your team can respond thoughtfully to shifting sentiment. Configuration is handled by us — your team simply logs in and explores.

What's included:

Multi-source text ingestion (surveys, reviews, social)
Emotional pattern detection and trend reporting
Visual dashboard with filterable views
Summary reports at agreed intervals
Full configuration and setup by Pulsemind

Process steps:

  1. 1. Data source inventory and access setup
  2. 2. Model selection and Cantonese/English tuning
  3. 3. Dashboard configuration and user testing
  4. 4. Team onboarding and documentation delivery

Starting price

HK$6,500

Typical duration

4–6 weeks

Enquire

— Service 02

AI-Powered Knowledge Base

Transform your organisation's accumulated knowledge — manuals, FAQs, past correspondence, internal wikis — into a searchable, intelligent system that employees and customers can query in natural language. We structure your content, build the retrieval architecture, and fine-tune response quality. The result is a knowledge base that understands context and provides relevant answers, reducing burden on your support team while improving information access for everyone.

What's included:

Content audit and structure planning
Custom retrieval architecture development
Natural language query interface
Response quality fine-tuning
Content update and maintenance guide

Process steps:

  1. 1. Content inventory and quality review
  2. 2. Retrieval architecture design and build
  3. 3. Query testing and response calibration
  4. 4. Interface handover and team training

Starting price

HK$11,300

Typical duration

6–10 weeks

Enquire
AI Knowledge Base
Forecasting Model

— Service 03

Forecasting Model Development

We build statistical and machine learning forecasting models for organisations that need to anticipate demand, resource needs, revenue trends, or operational loads. The engagement begins with a careful review of your historical data, followed by model selection, training, and validation. Results are presented in a straightforward format with confidence intervals — so your team can make informed decisions. The model is delivered with documentation and a sixty-day calibration period.

What's included:

Historical data review and quality assessment
Model selection, training, and validation
Confidence interval and uncertainty reporting
Full documentation and plain-language summary
Sixty-day calibration period post-delivery

Process steps:

  1. 1. Historical data audit and preparation
  2. 2. Model selection and initial training
  3. 3. Validation and confidence interval analysis
  4. 4. Delivery, documentation, and 60-day calibration

Starting price

HK$9,700

Typical duration

3–4 months incl. calibration

Enquire

— Choose wisely

Solution comparison

Not sure which service fits best? This table outlines the key differences to help you orient.

Feature Sentiment Analysis Knowledge Base Forecasting
Primary input Text from reviews, surveys, social Docs, wikis, FAQs, manuals Historical numerical data
Primary output Dashboards and trend reports Natural language Q&A interface Forecast with confidence intervals
Typical duration 4–6 weeks 6–10 weeks 3–4 months (incl. calibration)
Starting price HK$6,500 HK$11,300 HK$9,700
Calibration period 60 days
Best for Brand, HR, CX teams Support, ops, knowledge teams Finance, supply chain, planning

— Across all services

Technical standards we apply to everything

Security & Privacy

NDA before data access. PDPO compliance. Minimal data retention. Secure transfer protocols on every project.

Performance Standards

Each model or system is benchmarked against defined criteria. Known limitations are documented and communicated.

Support Approach

One business day response commitment. Named senior contact. Written milestone summaries. Bi-weekly check-ins on active projects.

Documentation

Every engagement includes technical and plain-language documentation. No project is closed until your team can operate the system independently.

Open Tooling

We build with open-source-first frameworks. No proprietary platform lock-in. You own and can maintain what we build.

HK Language Support

All text-based systems are tested and tuned for Cantonese, Traditional Chinese, and English — including code-switching content common in HK contexts.

Not sure which solution fits?

Tell us a bit about your data and what you're trying to understand or improve — we'll give you a candid view on which approach makes sense.

Discuss Your Situation